Introduction

A leading healthcare provider in Bali, employing 1,000 staff across hospitals, clinics, and administrative offices, faced challenges in optimizing their workforce. Inefficient allocation of staff roles led to operational bottlenecks and increased costs. HRConsulta was engaged to design a skill-based workforce model to address these issues.

Project Objectives

The project aimed to:

  • Assess existing workforce distribution and identify inefficiencies.
  • Develop a skill-based workforce model to improve resource utilization.
  • Align workforce planning with the provider’s growth and patient care goals.

Approach

The eight-month project followed these steps:

  1. Workforce Assessment
    • Conducted a comprehensive review of workforce distribution, including job roles, workloads, and shift patterns.
    • Engaged department heads to gather insights on staffing challenges and priorities.
  2. Skill Gap Analysis
    • Mapped employee skills against job requirements.
    • Identified gaps in critical areas such as patient care, administration, and technical support.
  3. Model Development
    • Designed a skill-based workforce model that included role redefinitions and skill alignment.
    • Proposed flexible staffing solutions, such as cross-training and role rotations, to address peak demands.
  4. Implementation Plan
    • Provided a phased implementation plan, including timelines, training programs, and monitoring mechanisms.

Solutions Delivered

HRConsulta delivered:

  • Workforce Optimization Plan: Redesigned staff roles to better align with operational needs.
  • Training and Development Framework: Introduced programs to upskill employees and address identified gaps.
  • Flexible Staffing Strategies: Implemented cross-training and role rotations to enhance adaptability.

Results and Outcomes

  1. Improved Efficiency: Reduced staffing bottlenecks, resulting in a 20% improvement in operational efficiency.
  2. Cost Savings: Optimized resource allocation led to a 15% reduction in labor costs without compromising service quality.
  3. Enhanced Patient Care: Skill alignment improved service delivery, leading to higher patient satisfaction scores.

Lessons Learned

  1. Skill-based workforce models enhance flexibility and efficiency in resource-constrained environments.
  2. Cross-training employees boosts adaptability and reduces dependency on specialized roles.
  3. Ongoing monitoring and feedback are essential for sustaining improvements.

Client Testimonial

“HRConsulta’s workforce design solutions have transformed our operations. Their strategic approach has helped us achieve better efficiency and deliver exceptional patient care.” — HR Director, Healthcare Provider