Description:
Develop a clear and fair grievance handling policy to resolve workplace conflicts efficiently and maintain a positive work environment.
Duration: 4-6 weeks
Major Activities:
- Assess current grievance resolution mechanisms
- Define a structured complaint escalation and resolution process
- Align grievance policy with labor laws and company culture
- Establish clear roles and responsibilities for handling grievances
- Train HR and managers on proper grievance handling procedures
- Implement an anonymous reporting system for sensitive cases
Deliverables:
- Employee grievance policy document
- Standardized grievance handling SOP
- Complaint resolution process flowchart
- Training materials for HR and managers
- Anonymous reporting system setup
Project Tips:
✅ DO:
- Ensure confidentiality and impartiality in grievance handling.
- Encourage open communication to prevent escalations.
- Provide clear timelines for resolution to build trust.
❌ DON’T:
- Dismiss minor complaints—they can escalate into major issues.
- Allow bias in grievance resolution—fairness is critical.
- Delay responses—timely action prevents workplace tensions.