Description:
Develop a structured process for handling employee complaints and resolving workplace conflicts effectively.
Duration: 6-10 weeks
Major Activities:
- Assess existing grievance-handling mechanisms
- Gather feedback from employees and management on common concerns
- Develop a standardized grievance-handling procedure
- Train managers and HR teams on conflict resolution techniques
- Implement confidential reporting channels
- Monitor grievance trends and adjust procedures accordingly
Deliverables:
- Employee grievance handling policy and process flow
- Conflict resolution training materials
- Confidential reporting mechanism setup
- Monitoring and feedback framework
Project Tips:
✅ DO:
- Ensure grievance processes are fair and unbiased.
- Maintain confidentiality to protect employee trust.
- Regularly review and refine procedures.
❌ DON’T:
- Dismiss employee concerns without proper assessment.
- Create overly complex grievance-handling procedures.
- Ignore trends in recurring complaints—address root causes.