Client Service Agreement

This Agreement is made between:


PT Consulta Digital Indonesia (hereafter referred to as “HRC”),
having its principal business in South Jakarta-Indonesia,
operating through the platform www.hr-consulta.com,

AND

The Client (the individual or legal entity placing an order on the HRC platform),
whose contact details are provided at the time of order placement.

Effective Date: The date of order confirmation.

1. Purpose
This Agreement sets forth the terms under which HRC will provide digital HR compliance services to the Client. By placing an order on our platform, the Client agrees to the terms herein.

2. Scope of Services
HRC provides digital HR deliverables, including but not limited to:

  • Employment Contract Reviews (PKWT, PKWTT)
  • Company Regulation (PP) & Collective Agreement (PKB) Revisions
  • HR Policy Development & Audits
  • Employee Handbooks
  • Onboarding & Offboarding Kits
  • Other compliance-focused HR documents as described in the relevant gig page.

Each service is project-based, pre-defined in scope, format, and deliverable as described per service listing on the HRC platform.

3. Responsibilities of HRC
HRC shall:

  • Assign a qualified consultant to process the Client's order.
  • Deliver the service according to the selected tier/package.
  • Provide editable and implementation-ready documents in formats such as DOCX, XLSX, PDF, or PPTX.
  • Maintain the confidentiality of all data shared by the Client (see Section 7).
  • Notify the Client of any potential delays or required clarifications.

4. Responsibilities of the Client
The Client agrees to:

  • Provide all required inputs, materials, or access as outlined in the service instructions.
  • Ensure the accuracy and completeness of data shared with HRC.
  • Use the deliverables for internal business purposes only.
  • Not request services outside the defined scope of the selected package.
  • Acknowledge that HRC’s deliverables are not legal advice.

5. Fees & Payment
  • Payment is due in full at the time of order placement.
  • Prices are clearly displayed on each service listing and may vary by tier.
  • All payments are processed via the payment gateway integrated into the platform.
  • No work will begin until payment is confirmed.

6. Turnaround & Revisions
  • Turnaround time is stated on each service page.
  • One (1) round of reasonable revision is included, unless otherwise specified.
  • Additional revisions or changes to the scope will incur additional fees.

7. Confidentiality
Both parties agree to keep all information, materials, and documents shared during the service confidential. HRC will not disclose Client information to third parties unless required by law or with explicit written consent from the Client.

8. Intellectual Property
  • All original materials produced by HRC are licensed to the Client for internal business use.
  • HRC retains ownership of its methodologies, templates, and intellectual know-how.
  • Clients may not resell or redistribute the deliverables without prior written approval.

9. Disclaimer
  • HRC is not a law firm and does not provide legal opinions or representation.
  • All services are for HR compliance and documentation support only.
  • The Client is responsible for reviewing the deliverables with their legal or tax counsel, if needed.

10. Limitation of Liability
To the maximum extent permitted by applicable law:

  • HRC’s liability is limited to the total amount paid by the Client for the relevant order.
  • HRC is not liable for indirect, incidental, or consequential damages arising from the use or misuse of the deliverables.

11. Termination & Cancellation
  • Orders may be canceled within 24 hours of placement unless work has already commenced.
  • HRC reserves the right to cancel an order due to inappropriate behavior, scope abuse, or non-responsiveness.

12. Governing Law
  • This Agreement is governed by the laws of the Republic of Indonesia.
  • Any disputes shall be resolved by amicable negotiation or, failing that, by legal proceedings in the jurisdiction of HRC's registered office.

13. Entire Agreement
This Agreement, along with the service-specific gig description, constitutes the entire understanding between HRC and the Client.

14. Contact
For any issues related to this Agreement or your project, please contact:

  • HRConsulta (PT Consulta Digital Indonesia)
  • Email: hello@hr-consulta.com
  • Website: www.hr-consulta.com